Scheduling questions
What gets checked when a session is booked?
Does it block a booking or just warn?
Why track cancellation reasons?
Does it handle recurring sessions?
Why authorization checks happen at the booking slot
Telling a scheduler after the fact that a session was unauthorized does not undo the drive, the staff hours or the payroll. The remaining-units state is therefore rendered in the booking slot itself, before the click that commits the session.
The balance drives three named states with published thresholds rather than an unlabelled meter: comfortable below 80 percent of the authorized pool, burning faster than the period allows from 80 percent, and exhausted at 100 percent.
Whether a failed check blocks the booking or warns with an override is set per check by your practice. Every override is recorded in the audit trail with who made it, when and why.
What this ABA scheduling software does
- Included
Credential against code
Technician-delivered and supervisor-delivered codes are checked against the staff member's current credential, using the credential registry with expiry dates rather than a static role.
- Included
Remaining authorized units
Units authorized, less units delivered, less units already reserved by future scheduled sessions, per client, per code, per authorization period.
- Included
Place of service per session
Office, home, school or telehealth recorded on the session itself, with per-payer defaults, because acceptance varies by payer and by state program.
- Included
Cancellation reason codes
A short, ordered list captured in two interactions at the front desk, feeding a per-client and per-staff utilization report.
- Included
Recurring series
Recurring appointments materialized ahead, expanded in the location time zone so daylight-saving changes do not shift sessions.
- Roadmap
Staff rostering and shift bidding
On the roadmap. Sessions are currently booked against each staff member's availability windows and time off; full rota building, coverage assignment and shift bidding are not yet available.
Telehealth sessions
Sessions can be marked as telehealth, which sets the place of service and the modifier on the resulting charge. No video is embedded in the product, so the practice brings a video platform it already holds an agreement with.
Which codes a payer accepts by telehealth varies by payer and by state, and those rules continue to change. Telehealth eligibility is therefore held as configuration in each payer record rather than published as a table here, since a table dated today would produce denials for practices reading it in six months.
What a scheduled session turns into afterwards is covered in ABA billing, and the pool it draws down against is the subject of the authorization tracker.
Book sessions against a test authorization
14 days, no card required. Use made-up patients while you evaluate — real patient information waits until a business associate agreement is in place.