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MegAligna

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Comparison

Office Puzzle vs ABA Matrix for a small ABA agency

Office Puzzle publishes one price ($19.99 per user per month, every feature included) and says it serves 800+ practices. ABA Matrix, built by Hex Matrix, lists no price but a longer module list, including an offline data-collection app and an optional Claim.MD integration for electronic claims, ERAs and eligibility checks. Vet both companies, not just the products.

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Two smaller vendors, described by themselves

Office Puzzle says it has sold ABA practice management since 2018, beginning as a tool for a single RBT, and now counts more than 800 practices and 30,000 staff. It sells one plan at $19.99 per user per month: every feature, unlimited clients, no contract, a 30-day trial. Its feature pages cover service plans, session data, AI-drafted notes, scheduling, payroll calculation, EVV, prior authorizations and claims submitted in payer batches.

ABA Matrix is developed by a company called Hex Matrix and is sold only in the United States. It shows no price; the home page offers a demo and a free trial instead. Its solutions list is long: scheduling, notes, data collection, treatment plans, billing, payroll, RBT and BCaBA supervision, EVV, CRM, curriculum, a caregiver portal, driving time and mileage, employee onboarding, AI audits and caregiver competency checks: aimed, it says, at anyone from a solo practitioner to an enterprise clinic.

Where the two actually differ

Competitor cells restate each vendor's own pages as checked on October 14, 2026; sources are listed at the end of the page.

  MegAligna Office Puzzle ABA Matrix
Price on the website Yes yes, $19.99 per user, per month no, demo or free trial
Offline session capture 2 Yes Not stated on its site yes, offline app; data and signatures sync on reconnect
Electronic claims, ERAs and eligibility 3 No Claims batched and submitted; claims network not named yes, through an optional Claim.MD integration
Program and goal library imported, not rebuilt 4 Yes Ask the vendor Ask the vendor
  • 2 ABA Matrix notes that EVV and scheduling still need a connection. Ask Office Puzzle directly what happens to an open session when the signal drops.
  • 3 We transmit none of these; charges go to your biller as an export. Either vendor beats us here.
  • 4 Between two small vendors, the library is where switching cost hides. A library rebuilt by hand is weeks of a BCBA's time that no quote mentions.

ABA Matrix’s billing page is the more specific of the two: through Claim.MD it says you can submit to thousands of payers, receive ERAs that post payments and denials automatically, run real-time eligibility checks, and correct and resend rejected claims from one screen. Office Puzzle’s says claims are built from session data with built-in checks and that it connects with any payer, without naming the claims network behind it. Ask Office Puzzle which one it uses, and ask ABA Matrix what the Claim.MD integration costs on top of the software.

Questions for the company, not the product

With two vendors of this size, the feature grid matters less than who stands behind it:

  • How many agencies our size run on it, and will you introduce us to one?
  • Who answers when a technician is stuck mid-session?
  • What shipped from last year’s roadmap?
  • If the company is acquired or closes, how do we export our data, and in what format?

A third option of the same shape: MegAligna is newer than either, with a published per-seat price, learners never charged for, and session capture that holds through a dropped connection, but no claim transmission, which both of these offer.

If your shortlist pairs Office Puzzle with a different vendor, Office Puzzle vs Motivity compares per-user and per-learner pricing, Office Puzzle vs Rethink compares operations software with clinical content, and Office Puzzle vs Aloha ABA compares one all-in price with a per-staff price plus per-client data collection.

Common questions

How much does ABA Matrix cost?
Its website shows no price. Ask for a written quote at your headcount and client count, and ask whether the Claim.MD integration is billed separately.
Who makes ABA Matrix?
Its about page names Hex Matrix as the company behind it and says the product is available only in the United States.
Does Office Puzzle work offline?
Its pages say the platform works on any device in the clinic, home or field, but they do not address offline use. Test it on a trial: start a session on a test client and switch on airplane mode.
What should we ask a reference customer?
Ask what broke and how long it took to fix. Every reference likes the product: that is why they took the call. The story of the last outage or billing error is what separates one small vendor from another.

Add a third small vendor to the shortlist

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Sources

  1. ABA Matrix home page, module list, solo-to-enterprise positioning, demo and free-trial buttons, no price shown (checked October 14, 2026)
  2. ABA Matrix offline data collection app, offline data and signatures sync on reconnect; EVV and scheduling need a connection (checked October 14, 2026)
  3. ABA Matrix billing, optional Claim.MD integration for electronic claims, ERAs, eligibility checks, denied-claim screen (checked October 14, 2026)
  4. ABA Matrix about page, developed by Hex Matrix; available in the United States only (checked October 14, 2026)
  5. Office Puzzle pricing, $19.99 per user per month, all features, unlimited clients, 30-day trial (checked October 14, 2026)
  6. Office Puzzle about page, since 2018, 800+ practices, 30k+ staff, began as a tool for one RBT (checked October 14, 2026)
  7. Office Puzzle billing and compliance, claims batched by payer and submitted; claims network not named (checked October 14, 2026)
  8. Office Puzzle clinical features, full functionality on any device in clinic, home and field; offline use not addressed (checked October 14, 2026)