Why this comparison is harder than the usual one
Most ABA software comparisons are a size question: one product is built for a sixty-clinician agency and the other is not, and the shortlist explains itself. This one is not that. Office Puzzle and Aloha ABA are aimed at broadly the same place in the market — small and mid-sized providers who want something they can run without a dedicated administrator — so the usual tiebreaker is missing.
What is left is the day-to-day: how session data gets captured, what happens when it cannot be, and how quickly a human answers when a technician is stuck in front of a family. Those are the things an agency feels every day and a demo never shows.
What to compare them on
Neither vendor has published enough for us to cite with a date, so the competitor columns are prompts for your demo calls — fill them in yourself.
| MegAligna | Office Puzzle | Aloha ABA | |
|---|---|---|---|
| Published pricing | Yes | No | No |
| Priced per active clinical seat, clients free | Yes | Ask the vendor | Ask the vendor |
| Session capture survives a dropped connection 3 | Yes | Ask the vendor | Ask the vendor |
| Direct electronic claim submission 4 | No | Ask the vendor | Ask the vendor |
- 3 The row a technician cares about and the one a demo cannot show you. Ask both vendors to describe what happens to in-progress data when a phone loses signal in a family home, and ask them to describe it in terms of what the technician sees.
- 4 Where we lose. Confirm both other columns yourself — this is exactly the capability a review-site summary gets wrong for small vendors, and it decides the comparison for any agency that files its own claims.
With the market position a tie, spend the demos on the day-to-day:
- Show us a session captured on a phone that loses signal halfway through.
- How long did your last three support tickets take to answer, measured from a technician’s first message?
- Who builds the program and goal library on day one, and what does it cost if the answer is “you do”?
- What does a full export of our own data look like on the day we leave?
Press the last one hardest with any vendor that quotes rather than publishes, in either direction of size. A small vendor’s export story is the one most likely to be “email support and we’ll see” — which is a real answer, just not one you want to discover in your second year.
Where MegAligna fits, and where it does not
Two platforms of this size on a shortlist usually means the incumbent is already ruled out, and that same decision is what makes a newer product worth ten minutes. What differs here is checkable without a call: the price is published, clients are never billed for, and in-session data capture holds a technician’s work through a dropped connection — the exact row this comparison turns on.
What is missing is claim transmission. Charges and CMS-1500 field data go to your biller rather than to payers, as the field guide explains. If you file your own claims, depend on something we have not built, or are mid-audit, staying put beats switching to any of the three.
Common questions
Which one is cheaper, Office Puzzle or Aloha ABA?
Is Aloha ABA the same as AlohaABA?
Can we test the dropped-connection behaviour before committing?
How much should the program and goal library weigh in this decision?
Test the dropped-connection row yourself
14 days, no card required. Use made-up patients while you evaluate — real patient information waits until a business associate agreement is in place.